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After upgrade to OS Mojave, MacBook Air and Safari crashing

Hello, I recently upgraded my MacBook Air to OS Mojave, and after a few days it starting crashing (turning itself off). I attach a crash report. Now Safari has started crashing every time I opened. I tried clearing the cache and history but to no avail. Please help!


Thank you.

Peter


MacBook Air 11″, macOS 10.14

Posted on Jun 28, 2020 7:03 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 28, 2020 7:09 AM

Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.


If your Mac spontaneously restarts or displays a ... - Apple Support

https://support.apple.com/en-us/HT200553




To trouble shoot further you can:


—Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc. Login and test. Reboot and test as caches get rebuilt.


In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.


This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.



—Test issue in another user (or guest user) account  https://support.apple.com/en-us/HT204443

This will tell you if it a universal issue or isolated to your user/admin account. 


3 replies
Question marked as Top-ranking reply

Jun 28, 2020 7:09 AM in response to PeterR

Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.


If your Mac spontaneously restarts or displays a ... - Apple Support

https://support.apple.com/en-us/HT200553




To trouble shoot further you can:


—Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc. Login and test. Reboot and test as caches get rebuilt.


In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.


This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.



—Test issue in another user (or guest user) account  https://support.apple.com/en-us/HT204443

This will tell you if it a universal issue or isolated to your user/admin account. 


Jun 28, 2020 2:13 PM in response to PeterR

How about Internet Recovery>to run the Disk First Aid, or reinstalling the macOS

How to reinstall macOS from macOS Recovery - https://support.apple.com/en-us/HT204904




Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online. Start a service request https://support.apple.com/mac/repair/service




In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment


Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy: 

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

 ref: https://www.apple.com/shop/browse/store/temporary_closures )



Call Customer Support  (800) MYAPPLE (800–692–7753) 

or on line  https://getsupport.apple.com/

or call  AppleCare Support at 1-800-APLCARE (800-275-2273)

After upgrade to OS Mojave, MacBook Air and Safari crashing

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