My keyboard on mac book pro (13 inch, 2017, two thunderbolt 3 ports) is not working. Please help
My keyboard on Mac Book Pro is not working
use macOs Catalina, version 10.15.5
MacBook Pro 15″, OS X 10.11
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My keyboard on Mac Book Pro is not working
use macOs Catalina, version 10.15.5
MacBook Pro 15″, OS X 10.11
If an external keyboard works, then it indicates the built-in keyboard is defective and needs to be repaired by Apple or an AASP.
See if your laptop qualifies for this free Apple keyboard repair program:
https://support.apple.com/keyboard-service-program-for-mac-notebooks
Also see if your laptop qualifies for this free Apple SSD repair program:
https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service
FYI, here is a list of the current publicly acknowledged free repair programs for various Apple products (some products such as your laptop have multiple programs available):
If an external keyboard works, then it indicates the built-in keyboard is defective and needs to be repaired by Apple or an AASP.
See if your laptop qualifies for this free Apple keyboard repair program:
https://support.apple.com/keyboard-service-program-for-mac-notebooks
Also see if your laptop qualifies for this free Apple SSD repair program:
https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service
FYI, here is a list of the current publicly acknowledged free repair programs for various Apple products (some products such as your laptop have multiple programs available):
My keyboard on mac book pro (13 inch, 2017, two thunderbolt 3 ports) is not working. Please help