iPhone Activation Lock Help
Hi, I bought a 2nd-hand iPhone 5 online, when it was delivered to me I can log in my Apple ID both Settings and AppStore, when I Factory Reset the phone, it was on Activation Lock, it needs the previous owner's Apple ID, I know the previous owner's full Apple ID but I don't know his password and I can't contact him/her anymore, can I get help from Apple to remove the Activation Lock on iPhone? the iCloud used by previous owner is iCloud Locked status and the phone's blacklist status is clean, also when I login my iCloud on the icloud.com it shows that the iPhone 5 is linked to my Apple ID... thank you
iPhone 5, iOS 10