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My husband wants to trade in old IPAD to Apple for credit. But he no longer uses the AppleId that is on the old IPAD and he cant remember the passcode for that okd AppleID
help!!!!
See If you forgot your Apple ID password https://support.apple.com/en-us/HT201487
He also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid
And he will need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485
Before trying to answer his security questions is very important that he think about his questions, including his birth date, and their answers carefully and try to recall all details he can. If he don't answer them correctly enough, then he easily can lose control of his account.
Note that If he is using two-factor authentication and can’t recover his password, he usually will need to enter account recovery. See Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921.
See If you forgot your Apple ID password https://support.apple.com/en-us/HT201487
He also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid
And he will need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485
Before trying to answer his security questions is very important that he think about his questions, including his birth date, and their answers carefully and try to recall all details he can. If he don't answer them correctly enough, then he easily can lose control of his account.
Note that If he is using two-factor authentication and can’t recover his password, he usually will need to enter account recovery. See Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921.
If necessary, if he is the original owner, have him contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)
Genius Bar Reservation and Apple Support Options - Apple.
or contact Apple ID Support.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.
How to Factory Reset old IPAD with Old AppleID and forgotten password
