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Passcode

I’ve forgotten my passcode to my iPad Pro and can’t get in

iPad Pro, iPadOS 13

Posted on Jul 5, 2020 10:19 AM

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Question marked as Top-ranking reply

Posted on Jul 5, 2020 10:20 AM

If you forgot your pass code, you will need to erase your device


Follow the steps in this article:

If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support


If you have a backup you can restore it from that

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


Good luck!

3 replies

Jul 5, 2020 10:23 AM in response to sonaha

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

https://support.apple.com/en-gb/HT211078


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

Passcode

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