Calls “answered on another device”

Question

Calls “answered on another device”

Recently, I’m not being notified by some calls. It seems to be hit and miss when this happens.

The screen flashes on and then off again, but no sound and no “missed call” notification. When I look in the call log it just says “Call answered on another device”. I’ve already checked the “Calls from other devices” setting and this is OFF.

these are NORMAL calls - not FaceTime

Further details...

Physical SIM: Vodafone UK

eSIM (2nd line): O2 UK

iPhone XS (MT9E2B/A)

I also use a MacBook, but no notification on there.

iOS 13.5.1

iPhone XS, iOS 13

Posted on Jul 6, 2020 1:17 PM

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Answer 1

Jul 10, 2020 1:53 AM in response to Slocombek

Hi Slocombek

Turning WiFi calling off does seem to have sorted it - but it was an intermittent issue, so time will tell. Do you have an Apple Watch too?

Also, out of interest, have you set your phone number up with an Alexa device? Somethings niggling at me thinking this could be the cause.

I really struggled to find any help on this either - hence me having to open this discussion. Strange one!

Leigh

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Answer 2

Jul 10, 2020 2:18 AM in response to LeighJones123

Yeah my WiFi calling has always been off.

I do have an Apple Watch but it’s not had any battery for a couple months now. Yeah I also have an Alexa. The local Apple store near me can’t see me for a week so we shall see if they can sort the problem.. very strange. I did also however go to Vodafone and they put in some different codes to check and reset any network issue that could potentially causing the problem. Worked for a while.

we’ll see what Apple say next week.

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Answer 3

sberman

Level 10

267,711 points

Jul 6, 2020 1:21 PM in response to LeighJones123

Do you have an Apple Watch?

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Answer 4

Jul 6, 2020 1:25 PM in response to sberman

Yes - but haven’t used it for a long while - as can’t wear watches in work due to coronavirus (it’s powered down)

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Answer 5

sberman

Level 10

267,711 points

Jul 6, 2020 1:43 PM in response to LeighJones123

Ah, but that Apple Watch may be the “other device”.

You might try turning off Settings > Phone > Wi-Fi Calling ... and everything following.

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Answer 6

Jul 6, 2020 1:45 PM in response to sberman

Ahh ok - I’ll try that now. Thanks.

So it could be the “other device” even though it’s powered down?

really appreciate your help :)

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Answer 7

sberman

Level 10

267,711 points

Jul 6, 2020 1:47 PM in response to LeighJones123

LeighJones123 wrote:

So it could be the “other device” even though it’s powered down?

I think so.

See if this solves your issue. I’m optimistic.

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Answer 8

Jul 8, 2020 1:40 PM in response to LeighJones123

Did this issue resolve for you? I’m experiencing exactly the same and you are the only other person that’s described word for word the same issue I have. I’m also on vodaphone.

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Answer 9

Jul 10, 2020 3:28 AM in response to Slocombek

Thanks Slocombek. I'd really appreciate it if you could update me on what Apple say!

Thanks

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Calls “answered on another device”

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