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Why can’t I login to my App Store

Why can’t I login to my App Store?

iPhone 6, iOS 11

Posted on Jul 7, 2020 4:29 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 7, 2020 5:17 PM

What happens when you try? Error message(s)? Account disabled?


If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    


contact iTunes Support. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


If the above isn't the problem


App Store, iTunes Store, or other Apple services - If you can't connect


Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

1 reply
Question marked as Top-ranking reply

Jul 7, 2020 5:17 PM in response to Canned_ice

What happens when you try? Error message(s)? Account disabled?


If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    


contact iTunes Support. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call       


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


If the above isn't the problem


App Store, iTunes Store, or other Apple services - If you can't connect


Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

Why can’t I login to my App Store

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