payment

Is this your problem. 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.”

Use the Apple recommended support link above first. Sometime this site is down. Use the support options I give below if necessary.

You can also Get a call from Apple support to help solve your problem https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

And you can use Apple Support Twitter https://twitter.com/AppleSupport

And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.

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This might be it too. See If your payment method is declined in the App Store or iTunes Store https://support.apple.com/en-us/HT203005.

Also see: Fix 'Your Payment Method Was Declined' Error In App Store

If you need additional help, use this support link from the document https://support.apple.com/contact  or use:

Apple telephone support  for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362  Be patient sometimes Apple support is closed to immediate phone support.

Apple Support Twitter https://twitter.com/AppleSupport

iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.