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How can I contact you guys for help with my account? It’s disabled and tells me I need to contact apple support.

iPhone XR, iOS 13

Posted on Jul 9, 2020 11:37 AM

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Question marked as Top-ranking reply

Posted on Jul 9, 2020 11:45 AM

Contact Apple support. See the instructions below from: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

and click on the words "contact Apple Support." Note that you may get a message to try again later as they seem to be very overloaded lately. In addition to the try again later message I have also received a 2 minute wait time message so it varies widely.


If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.


When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.



1 reply
Question marked as Top-ranking reply

Jul 9, 2020 11:45 AM in response to Niquee0991

Contact Apple support. See the instructions below from: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

and click on the words "contact Apple Support." Note that you may get a message to try again later as they seem to be very overloaded lately. In addition to the try again later message I have also received a 2 minute wait time message so it varies widely.


If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.


When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.



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