Apple TV

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Apple TV

My apple TV is unresponsive and I cannot go to settings to do a factory reset. And the remote option for that is also not working. Batteries are new in remote.

It does show icons on the tv but I cannot navigate to them with the remote.

Posted on Jul 12, 2020 7:43 AM

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Answer 1

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Urquhart1244

Community+ 2024

Level 10

142,614 points

Jul 12, 2020 7:47 AM in response to TeddyandMack

What is your model Apple TV? Identify your Apple TV model - Apple Support

What is your model remote? Identify your Apple TV remote - Apple Support

Learn to pair/link your remote again if it has been unpaired/unlinked. If your Apple TV remote isn’t working - Apple Support

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Answer 2

Jul 12, 2020 10:11 AM in response to TeddyandMack

I did try the pairing thing and even that was unreponsive.

Note that you should do all three steps (not just step 2):

Apple Remote (aluminum)

1. Unlink your Apple Remote to your Apple TV. On your Apple Remote, hold down Menu and Left for six seconds. Then on your Apple TV, look for above an icon of a remote.

2. Link your Apple Remote to your Apple TV. On your Apple Remote, hold down Menu and Right for six seconds. Then on your Apple TV, look for above an icon of a remote.