how do i unlock my passcode if i was not the previous owner?

Question

how do i unlock my passcode if i was not the previous owner?

I have this new work phone that came from a previous employee that will not give me the code to unlock the phone. How do i unlock the phone without the previous passcode?

Posted on Jul 12, 2020 2:42 PM

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Answer 1

sberman

Level 10

268,905 points

Jul 12, 2020 2:45 PM in response to Mzlastborn1981

If it’s the passcode:

If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

But if it’s the employee’s Apple ID and password, then the iPhone is Activation Locked and can never be unlocked without that information.

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Answer 2

Chris Turk

Level 4

1,617 points

Jul 12, 2020 2:47 PM in response to Mzlastborn1981

Hello

If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Kind Regards

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Answer 3

Jul 12, 2020 2:48 PM in response to Mzlastborn1981

If it’s a work phone, have the business retrieve the original purchasing paperwork with the serial number, and management can then have a discussion directly with Apple.

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how do i unlock my passcode if i was not the previous owner?

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