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Keynote can't connect to iCloud

I have a deck I've created and shared on icloud and been working collaboratively in for a week. This morning, keynote says it can't connect. The collaborate button has a warning icon inside it.

When I hit that button I get this:


I've dropped files into my local icloud folder, and they sync ok. The issue is only in Keynote.

MacBook Pro 16″, macOS 10.15

Posted on Jul 13, 2020 2:46 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 16, 2020 8:45 AM

Hello Ludologist.


Thanks for reaching out to Apple Support Communities. Wee see that you are having some trouble connecting to iCloud with Keynote. We will be glad to assist.


Let's see what happens while in safe mode:


How to use safe mode on your Mac


If the issue persists, use a test a account:


How to test an issue in another user account on your Mac


Hope this helps.


Cheers.

3 replies
Question marked as Top-ranking reply

Jul 16, 2020 8:45 AM in response to Ludologist

Hello Ludologist.


Thanks for reaching out to Apple Support Communities. Wee see that you are having some trouble connecting to iCloud with Keynote. We will be glad to assist.


Let's see what happens while in safe mode:


How to use safe mode on your Mac


If the issue persists, use a test a account:


How to test an issue in another user account on your Mac


Hope this helps.


Cheers.

Keynote can't connect to iCloud

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