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Apple Mail imap not working even though Email Configuration is correct

I am having problems with Apple Mail on my MacBook Pro. I have 3 email accounts from the same server. All were working well and then suddenly 2 of them does not sync. It says "Unable to verify account name or password." Strangely, the same 2 accounts still works ok on my iPhone. Nothing has changed in the email account settings, which is why my iPhone is still receiving and sending emails. Tried deleting and adding, and verifying the mail configurations. Checked with the email host and server and they said everything at their end is working well. What is the cause of the 2 emails not syncing and how to rectify it? Thank you!

MacBook Pro 13″, macOS 10.15

Posted on Jul 13, 2020 3:05 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 16, 2020 8:49 AM

Greetings phoonies,


Thank you for using Apple Support Communities. It seems like you are not able to receive emails on the Mac, but you are on your iPhone. We would recommend you use this article for more information. We'd like to specifically call out this section/information.


  • "Try quitting Mail, then opening it again.
  • Choose Window > Connection Doctor, then follow any instructions in the Details column. Check for problems logging in to email accounts or with the incoming mail server, or with firewall software blocking network traffic.
  • Check whether you’re affected by another firewall, such as software installed separately from macOS or built into an internet sharing router, or administered by your email account provider. Contact the appropriate person for information.
  • If you’re still having problems, contact your email account provider to verify your user name, password, incoming mail server, and other required information. Then verify the information is entered correctly in Mail account preferences."


If you can’t receive emails in Mail on Mac


If a mail server rejects your login information on Mac


Troubleshoot email problems in Mail on Mac


Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.


Take care.

3 replies
Question marked as Top-ranking reply

Jul 16, 2020 8:49 AM in response to phoonies

Greetings phoonies,


Thank you for using Apple Support Communities. It seems like you are not able to receive emails on the Mac, but you are on your iPhone. We would recommend you use this article for more information. We'd like to specifically call out this section/information.


  • "Try quitting Mail, then opening it again.
  • Choose Window > Connection Doctor, then follow any instructions in the Details column. Check for problems logging in to email accounts or with the incoming mail server, or with firewall software blocking network traffic.
  • Check whether you’re affected by another firewall, such as software installed separately from macOS or built into an internet sharing router, or administered by your email account provider. Contact the appropriate person for information.
  • If you’re still having problems, contact your email account provider to verify your user name, password, incoming mail server, and other required information. Then verify the information is entered correctly in Mail account preferences."


If you can’t receive emails in Mail on Mac


If a mail server rejects your login information on Mac


Troubleshoot email problems in Mail on Mac


Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.


Take care.

Apple Mail imap not working even though Email Configuration is correct

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