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My Screen Time Passcode doesn’t work, so I tried to change it using the “forgot passcode” option. When I entered my Apple ID and password, it didn’t do anything and marked it as a “failed attempt”. Why is this happening, and how can I change my passcode?
iPad mini 4, iPadOS 13
Here is Apple’s guidance on changing/removing/reseting the ScreeTime passcode.
https://support.apple.com/en-us/HT211021
If you are currently running and version of iPadOS prior to iPadOS 13.4.1, update to this version if you can. Once updated to iPadOS 13.4.1, a mechanism exists to reset the ScreenTime passcode.
If you cannot update to iPadOS 13.4.1, or you have an earlier version of iOS installed, it is not possible to reset a forgotten ScreeTime passcode. Instead, you must erase and set-up again as new - and will not be able to restore data from you backup (the backup will contain the encrypted ScreenTime passcode that has been forgotten).
I hope this clarification is helpful.
Here is Apple’s guidance on changing/removing/reseting the ScreeTime passcode.
https://support.apple.com/en-us/HT211021
If you are currently running and version of iPadOS prior to iPadOS 13.4.1, update to this version if you can. Once updated to iPadOS 13.4.1, a mechanism exists to reset the ScreenTime passcode.
If you cannot update to iPadOS 13.4.1, or you have an earlier version of iOS installed, it is not possible to reset a forgotten ScreeTime passcode. Instead, you must erase and set-up again as new - and will not be able to restore data from you backup (the backup will contain the encrypted ScreenTime passcode that has been forgotten).
I hope this clarification is helpful.
I have already read and done what Apple says to do, but it doesn’t work.
My iPad is updated to iOS 13.5, so that isn’t the problem.
When I tried to rest all settings, it still required my Screen Time Passcode.
My main concern is that using the “forgot screen time passcode” option doesn’t work, even though the information I entered is correct. Also, I haven’t actually forgotten my screen time passcode since I had written it down; it just doesn’t work.
Thank you for your help though!
Why can’t I change my Screen Time Passcode
