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Activation lock

Hi Apple I forgot my icloud id and password, can you help me to solve this problem?

Posted on Jul 17, 2020 4:29 PM

Reply
4 replies

Jul 19, 2020 8:44 AM in response to Banded abdullah

You may be of luck. The phone is useless to you unless you can follow these instructions and remove the activation lock yourself. See Turn off Activation Lock https://support.apple.com/en-us/HT201441

 

If you are the original owner:  If you have iOS 11 or later and your account is protected with two-factor authentication, use get help with a forgotten passcode or disabled device  to recover your passcode.  Otherwise, use forgot your Apple ID or your Apple ID password to recover the needed credential(s).



Activation lock

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