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Hello,
I just bought an iphone pro 11 and since i was still waiting to receive the protective cover, I went out putting the iphone in my bag, protected by some velvet material. Unfortunately, when i came back home, there was a crack on the glass of the back. Do you know if i can do something with apple assistance/warranty?
iPhone 11 Pro, iOS 13
moon_0903 wrote:
Hello,
I just bought an iphone pro 11 and since i was still waiting to receive the protective cover, I went out putting the iphone in my bag, protected by some velvet material. Unfortunately, when i came back home, there was a crack on the glass of the back. Do you know if i can do something with apple assistance/warranty?
https://discussions.apple.com/content/attachment/87d29037-b7cf-4947-9dcf-9bdc24eaafc4
Did you purchase AppleCare plus?
The regular limited warranty will not cover accidental damage.
moon_0903 wrote:
Hello,
I just bought an iphone pro 11 and since i was still waiting to receive the protective cover, I went out putting the iphone in my bag, protected by some velvet material. Unfortunately, when i came back home, there was a crack on the glass of the back. Do you know if i can do something with apple assistance/warranty?
https://discussions.apple.com/content/attachment/87d29037-b7cf-4947-9dcf-9bdc24eaafc4
Did you purchase AppleCare plus?
The regular limited warranty will not cover accidental damage.
moon_0903 wrote:
unfortunately not.. But i just bought the phone, so i can still buy it. For this kind of accidental damage, is it 29€ or 99€?
See >>> https://www.apple.com/ca/support/products/iphone/
Apple will run a diagnostic on the device looking for existing damage. I have no idea if broken glass can be detected. Best to reach out to them.
Yes, i will go to an apple shop today. I just put it in the bag, it didn't fall, so maybe there was already something wrong with the device? or are they so delicate? this is my first iphone, i always used android phones (samsung or huawei).
Hope i can do something with it.
unfortunately not.. But i just bought the phone, so i can still buy it. For this kind of accidental damage, is it 29€ or 99€?
Iphone pro 11 glass in the back is broke after 1 day of usage
