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I have used the USB to USB-C adapter to connect the SuperDrive directly to my Mac Air. The computer says that it needs power and I should connect it directly to the computer. That is what I did. What is wrong and what should I do?
MacBook Air 13″, macOS 10.15
Hey there, Murphydogg42.
Welcome to the Apple Support Communities! Thanks for posting about your SuperDrive not working as expected when connected to your MacBook Air. We'd be glad to see what we can do to help you out.
So just to make sure we're on the same page here, it sounds like you're connecting the SuperDrive directly into your Mac with the correct adapter, but we want to make sure that you're not using any sort of hub or multi connector along the way, as that could limit functionality of the drive. If you're going straight from the USB-A to USB-C to the Mac, then check out Get help with the slot-loading SuperDrive on your Mac computer.
If those steps prove unhelpful, Get Support directly from Apple using this link.
Be well.
Hey there, Murphydogg42.
Welcome to the Apple Support Communities! Thanks for posting about your SuperDrive not working as expected when connected to your MacBook Air. We'd be glad to see what we can do to help you out.
So just to make sure we're on the same page here, it sounds like you're connecting the SuperDrive directly into your Mac with the correct adapter, but we want to make sure that you're not using any sort of hub or multi connector along the way, as that could limit functionality of the drive. If you're going straight from the USB-A to USB-C to the Mac, then check out Get help with the slot-loading SuperDrive on your Mac computer.
If those steps prove unhelpful, Get Support directly from Apple using this link.
Be well.
Murphydogg42,
It's great to hear that you were able to get to the bottom of that issue. Here is an article with additional info on this: If a Mac accessory needs more power or is using too much power
If you have any other issues, be sure to return to the Apple Support Communities and post about them.
Take care.
Thanks. I do have a Caldigit Hub attached to the Mac as well. It is in a separate port. I thought since the SuperDrive would be independent of it. However, I removed the Caldigit Hub from the computer and SuperDrive connected just fine.
Thanks
Jim
thanks....this makes sense. I am surprised that the SuperDrive doesn’t work well when plugged into the CalDigit hub but it’s ok. I can make it work now.
I have used the USB to USB-C adapter to connect the SuperDrive directly to my Mac Air. The computer says that it needs power and I should directly to the computer. What is wrong and what should I do?
