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iPad

When I try to log into the apple store on my iPad, I put in the password and it asks for a verification code. The code comes up on my phone and when I go to enter it on the iPad there is no where to put the code and it is back to place where you put in the password. It just keeps going in this circle and I can not log into the apple store or access any of my apps.

iPad mini, iOS 8

Posted on Jul 19, 2020 8:15 PM

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2 replies

Jul 20, 2020 2:56 AM in response to Emilykateabby

See Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974  Below is an excerpt, but read the whole document. See the bold italics below.

 

Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device [see the additional information in the article]

 

A trusted device is an iPhone, iPad, or iPod Touch with iOS 9 and later or a Mac with OS X El Capitan and later that you've already signed into using two-factor authentication.

 

If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This link takes you to:

 

Recover your Apple ID when you can’t reset your password  https://support.apple.com/en-us/HT204921 which you may need to use.

iPad

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