You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I cant update whatsapp because when i click on update they say whatsapp cannot updated because it was refund or purchased with a different Apple id😫 what shall i do?

Posted on Jul 21, 2020 2:37 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 21, 2020 2:42 AM

Hi Bisma32,


Since WhatsApp is a free app, it appears as if someone else's Apple ID was used to install it on the phone. Unfortunately, you may have to delete WhatsApp and reinstall it on the phone using your Apple ID. otherwise, you can ask whoever installed it to sign in and they should be able to update it for you. (If you can't remember who then unfortunately you may just have to delete it).


I hope this helps.


-Percival876

2 replies
Question marked as Top-ranking reply

Jul 21, 2020 2:42 AM in response to bisma32

Hi Bisma32,


Since WhatsApp is a free app, it appears as if someone else's Apple ID was used to install it on the phone. Unfortunately, you may have to delete WhatsApp and reinstall it on the phone using your Apple ID. otherwise, you can ask whoever installed it to sign in and they should be able to update it for you. (If you can't remember who then unfortunately you may just have to delete it).


I hope this helps.


-Percival876

I cant update whatsapp because when i click on update they say whatsapp cannot updated because it was refund or purchased with a different Apple id😫 what shall i do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.