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my apple account is locked to unlock it i need to login to my icloud account because they are sending me the reset guide mail there. but i cannot log in to icloud mail to see the reset mail. also i forgot the security question what do i do ?

My younger sister use this Ipad and she forgot the password reason for which her apple id was locked . Now when i found the correct apple id and password the apple account says it is locked, to unlock it i need to login to the icloud account because they are sending me the reset guide mail there. but i cannot log in to icloud mail to see the reset mail as it is already locked. My sister also forgot the security question ,what do i do ? her apple id and her reset mail both are on the same icloud account. If i cannot login how will i find the reset guide. please help urgent.



iPad (6th gen) WiFi, Cellular

Posted on Jul 26, 2020 3:27 AM

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Question marked as Top-ranking reply

Posted on Jul 26, 2020 7:10 AM

 contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      


Based on multiple posts I have read, they will not help you recover the answers to your security questions.



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1 reply
Question marked as Top-ranking reply

Jul 26, 2020 7:10 AM in response to asif1410

 contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      


Based on multiple posts I have read, they will not help you recover the answers to your security questions.



my apple account is locked to unlock it i need to login to my icloud account because they are sending me the reset guide mail there. but i cannot log in to icloud mail to see the reset mail. also i forgot the security question what do i do ?

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