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Part of the iPad screen is unresponsive

Only part of the screen does not work we have tried a soft reset can we try anything else?

iPad (6th gen) WiFi

Posted on Jul 27, 2020 2:48 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 29, 2020 2:27 AM

I now suggest contacting/reaching out to Apple Product support and services.

Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.


https://www.apple.com/contact/


OR


https://support.apple.com/en-us/HT201232



If you need to, if initial 1st tier Apple customer support is of no help to you, you can calmly ask to have this issue escalated up to more responsible, senior level Apple customer support employees to see if they can come up with other possible advice/solutions to this iPad 6th gen touch screen issue, but I make no guarantees, whatsoever.

If need be, you can have your iPad issues escalated all the way up the chain to Apple engineering level customer phone support.


Even if no acceptable resolution, Apple, AT LEAST, logs all support calls and issues.



Best of Luck to You!

6 replies
Question marked as Top-ranking reply

Jul 29, 2020 2:27 AM in response to Davek247

I now suggest contacting/reaching out to Apple Product support and services.

Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.


https://www.apple.com/contact/


OR


https://support.apple.com/en-us/HT201232



If you need to, if initial 1st tier Apple customer support is of no help to you, you can calmly ask to have this issue escalated up to more responsible, senior level Apple customer support employees to see if they can come up with other possible advice/solutions to this iPad 6th gen touch screen issue, but I make no guarantees, whatsoever.

If need be, you can have your iPad issues escalated all the way up the chain to Apple engineering level customer phone support.


Even if no acceptable resolution, Apple, AT LEAST, logs all support calls and issues.



Best of Luck to You!

Part of the iPad screen is unresponsive

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