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my phone is disabled

my phone is disabled and say connect to iTunes I did nothing has happened


iPhone 6s, iOS 12

Posted on Jul 30, 2020 9:43 AM

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Question marked as Top-ranking reply

Posted on Jul 30, 2020 10:24 AM

Once your iPhone is plugged into iTunes according to the referenced article, you'll need to follow the prompts to "Restore" the iPhone. You should have the same pop-up windows that appear in the article in order to factory reset the device.

3 replies

Jul 30, 2020 9:44 AM in response to magic833

Hello magic833,


Thanks for reaching out to the Apple Support Communities.


You missed a step. You'll first need to put the iPhone into recovery mode before iTunes on the computer recognizes it.


Please follow the steps in If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support to put your iPhone into recovery mode and reset to factory settings.



my phone is disabled

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