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why is my apple tv remote doesn't work?
Apple TV 4K, tvOS 13
Please use the Trouble Shooting steps in If your Apple TV remote isn’t working - Apple Support
Please use the Trouble Shooting steps in If your Apple TV remote isn’t working - Apple Support
Note that a few months ago an update to tvOS changed the way the Remote wakes up the ATV - you need to press the Menu button to wake the ATV. When first encountered this change I thought the Remote was not working as the ATV no longer woke to the touch pad.
Otherwise go through the troubleshooting steps such as making sure the Remote is charged.
apple tv+ remote control
