You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to update apps (GarageBand, Keynote, Numbers, and Pages) but Macbook is brand new

I get thisa message app 'cannot be updated because it was refunded or purchased with a different Apple ID.' But the mac is brand new!


Any ideas?

Thanks

MacBook

Posted on Aug 2, 2020 4:24 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 2, 2020 7:26 AM

If the applications that need updating are Apple applications that came with the computer, try going to the App Store Purchases tab or click on your profile and then go to Purchases to see if there is an option to accept the applications with your Apple ID. If that doesn't work, you can delete the applications and download them with your Apple ID. The applications are free. You may have to sign out of the App Store, restart the computer, and sign back in to download new copies.


Purchase History Review

3 replies
Question marked as Top-ranking reply

Aug 2, 2020 7:26 AM in response to greigfromvic

If the applications that need updating are Apple applications that came with the computer, try going to the App Store Purchases tab or click on your profile and then go to Purchases to see if there is an option to accept the applications with your Apple ID. If that doesn't work, you can delete the applications and download them with your Apple ID. The applications are free. You may have to sign out of the App Store, restart the computer, and sign back in to download new copies.


Purchase History Review

Unable to update apps (GarageBand, Keynote, Numbers, and Pages) but Macbook is brand new

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.