You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad reset

I have been going through a password factory reset, and now I’m stuck. Does anyone know how to setup the iPad after this reset?


iPad (6th gen) WiFi

Posted on Aug 3, 2020 5:29 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 3, 2020 5:49 AM

Having reset your iPad, perhaps you see an Activation Lock?


Here is Apple’s information about the Activation Lock - and how to switch-off this feature:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441


As you will discover, if the iPad has been activated and associated with an AppleID account that you do not control, you will need to secure the cooperation of the account owner to whom the device is locked. If you cannot secure their cooperation, you’ll not be able to technically defeat or bypass this security measure. In this situation, there is nothing that anyone here can do to help.


If you are the original owner - and have documentary evidence (i.e, the original sales invoice that shows the device serial number), then Apple may be able to assist.


If the iPad is disabled, you’ll need to follow this process:

https://support.apple.com/en-gb/HT211078


You will also require your AppleID and associated password; if forgotten, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


I hope this information, proves to be helpful in resolving your problems.  If you have some other issue, please let us know.



2 replies
Question marked as Top-ranking reply

Aug 3, 2020 5:49 AM in response to Jax Roberts

Having reset your iPad, perhaps you see an Activation Lock?


Here is Apple’s information about the Activation Lock - and how to switch-off this feature:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441


As you will discover, if the iPad has been activated and associated with an AppleID account that you do not control, you will need to secure the cooperation of the account owner to whom the device is locked. If you cannot secure their cooperation, you’ll not be able to technically defeat or bypass this security measure. In this situation, there is nothing that anyone here can do to help.


If you are the original owner - and have documentary evidence (i.e, the original sales invoice that shows the device serial number), then Apple may be able to assist.


If the iPad is disabled, you’ll need to follow this process:

https://support.apple.com/en-gb/HT211078


You will also require your AppleID and associated password; if forgotten, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


I hope this information, proves to be helpful in resolving your problems.  If you have some other issue, please let us know.



iPad reset

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.