You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why is my account disabled

why is my phone saying your account has been disabled in the App Store and itunes

iPhone XR, iOS 14

Posted on Aug 4, 2020 11:47 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 4, 2020 11:53 AM

According to: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

"Contact Apple Support for help.

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."

2 replies
Question marked as Top-ranking reply

Aug 4, 2020 11:53 AM in response to SpencerUwU

According to: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

"Contact Apple Support for help.

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."

Aug 4, 2020 2:44 PM in response to SpencerUwU

The primary option (telephone support) under the Apple recommended support link below has not been consistently available recently. It not available now. (4:44 pm) So if it is not working properly when you need it, then use one of the other support links I posted below to contact Apple support.

 

See If you see a message 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Insteadcontact Apple Support for help.”

 

Try using the Apple recommended support link above first. But, this site is down/not fully functional very often. Use the support options I give below if necessary.

 

You can use Apple Support Twitter https://twitter.com/AppleSupport  There may be a wait of an hour or so.

 

And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.

Why is my account disabled

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.