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At Apple Trade-in, you have to enter your serial number to swap your device with a newer model. In my case, this a late 2015 27" iMac. However, the software says my serial number doesn't exist... what is the cause here?
iMac Line (2012 and Later)
Hi,
Sorry you’re having issues with your serial number. No one here can tell you you serial number. Here is the Apple Support document on serial numbers,
https://support.apple.com/en-gb/HT204308
If this can’t resolve your serial number issue, you’ll need to contact Apple Support. I don’t know what country your in, so here is the link to determine how to best contact Apple Support,
https://support.apple.com/en-us/HT201232
I’m sorry I couldn’t help more, but this should expedite a resolution to your issue. I hope this helps and best of luck.
Hi,
Sorry you’re having issues with your serial number. No one here can tell you you serial number. Here is the Apple Support document on serial numbers,
https://support.apple.com/en-gb/HT204308
If this can’t resolve your serial number issue, you’ll need to contact Apple Support. I don’t know what country your in, so here is the link to determine how to best contact Apple Support,
https://support.apple.com/en-us/HT201232
I’m sorry I couldn’t help more, but this should expedite a resolution to your issue. I hope this helps and best of luck.
I recently did a trade in, but fortunately mine went well, so I am familiar with the process. I suggest that you contact Apple care via chat and explain the problem. Then they can remotely connect to your computer (with your granting access) so as to confirm what your serial number is. They will be able to see it remotely. This should help you get a resolution. Good luck.
Is this where you got your serial no?
You might want to verify the number via the System Information under the menu when you hold down the Option key:
Motherboard replacement?
No, the only alteration was adding RAM from 8 to 24 GB after buying
There should be a serial number on the bottom of the iMac stand. Get a bright light to help make it more visible.
It's exactly the same, it doesn't work
Did you purchase this Mac in one country, and attempt trade-in from another country?
Nope, just bought it 4 yrs ago in my hometown, set it up
my desk and it never moved from there
Look real close at the 0s and the Os to make sure that you are imputing the correct number or letter.
👍
serial number
