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What do I do if I don't receive any verification code on my trusted device?

What can I do when I try to log into my apple ID in another device and it requests a verification code in other trusted device but I don't get any verification code?. And it doesn't give me the option of receiving the code on my email or cell phone.

MacBook

Posted on Aug 7, 2020 8:13 PM

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Question marked as Top-ranking reply

Posted on Aug 8, 2020 4:03 AM

See Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974  Below is an excerpt, but read the whole document. See the bold italics below.

 

Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device [see the additional information in the article]

 

A trusted device is an iPhone, iPad, or iPod Touch with iOS 9 and later or a Mac with OS X El Capitan and later that you've already signed into using two-factor authentication.

 

If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This link takes you to:

 

Recover your Apple ID when you can’t reset your password  https://support.apple.com/en-us/HT204921 which you may need to use.

 

“Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. After you request account  recovery, you'll get an email with a confirmation of your request and the date and time of when you can expect to regain access. … When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account.” Read the whole document carefully. 

1 reply
Question marked as Top-ranking reply

Aug 8, 2020 4:03 AM in response to danielaalvarezzzzzzzzz

See Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974  Below is an excerpt, but read the whole document. See the bold italics below.

 

Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device [see the additional information in the article]

 

A trusted device is an iPhone, iPad, or iPod Touch with iOS 9 and later or a Mac with OS X El Capitan and later that you've already signed into using two-factor authentication.

 

If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This link takes you to:

 

Recover your Apple ID when you can’t reset your password  https://support.apple.com/en-us/HT204921 which you may need to use.

 

“Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. After you request account  recovery, you'll get an email with a confirmation of your request and the date and time of when you can expect to regain access. … When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account.” Read the whole document carefully. 

What do I do if I don't receive any verification code on my trusted device?

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