You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Unnikrishnan_1978
Unnikrishnan_1978 Author
User level: Level 1
4 points

XS-Max - A portion of screen is not responding to Touch

Hi I have purchased XS Max in October-2018.. Absolutely enjoying all the features and capabilities of this master piece... Very unfortunate to say since last two weeks touch screen half portion below is not responding.. .. really sad and would like to know is there any way to fix this issue.. I have followed few procedures mentioned in the iPhone official page but issue remains same..


Is it a common problem like hardware malfunctioning !!! can I get a it repaired Free of Cost as I have taken complete care in handling and protecting ..


Kindly suggest ...

Unni

iPhone XS Max, iOS 13

Posted on Aug 8, 2020 9:45 PM

Reply
Question marked as Top-ranking reply
User profile for user: LD150
LD150
User level: Level 10
91,051 points

Posted on Aug 9, 2020 3:36 PM

The likelihood is hardware but you need to backup before having it repaired anyway,

So try the three steps below

How to back up your iPhone, iPad, and iPod touch

Restore your iPhone, iPad, or iPod to factory settings

set it up with your appleID without restore and see how it goes

If no improvement send it for repair or replace

They will test it for user damage looking at the internal sensors


If it works well restore from backup

https://support.apple.com/en-us/HT204184

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: LD150
LD150
User level: Level 10
91,051 points

Aug 9, 2020 3:36 PM in response to Unnikrishnan_1978

The likelihood is hardware but you need to backup before having it repaired anyway,

So try the three steps below

How to back up your iPhone, iPad, and iPod touch

Restore your iPhone, iPad, or iPod to factory settings

set it up with your appleID without restore and see how it goes

If no improvement send it for repair or replace

They will test it for user damage looking at the internal sensors


If it works well restore from backup

https://support.apple.com/en-us/HT204184

Reply

XS-Max - A portion of screen is not responding to Touch

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up