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hi the owner of the ipad forgot his apple id and his password can i ask what will i do with the device?

my brother bought his ipad when he was like 12, and his ipad's been locked for almost 2 years now because he forgot his apple id and password. We dont know how to open it, what should we do

iPad Air Wi-Fi

Posted on Aug 10, 2020 12:42 AM

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Question marked as Top-ranking reply

Posted on Aug 10, 2020 3:07 AM

If your Apple ID is locked or disabled https://support.apple.com/en-us/HT204106 "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services.

 

If you use two-factor authentication, you need a trusted device or trusted phone number to reset your Apple ID password and unlock your account. If you have a recovery key, you can also use it to help you regain access to your account. …

 

If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.” Eventually you will be able to enter account recovery. If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account.

 

Thus, see Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921.  Read the whole document carefully. 

2 replies
Question marked as Top-ranking reply

Aug 10, 2020 3:07 AM in response to _michaeltorres

If your Apple ID is locked or disabled https://support.apple.com/en-us/HT204106 "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services.

 

If you use two-factor authentication, you need a trusted device or trusted phone number to reset your Apple ID password and unlock your account. If you have a recovery key, you can also use it to help you regain access to your account. …

 

If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.” Eventually you will be able to enter account recovery. If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account.

 

Thus, see Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921.  Read the whole document carefully. 

Aug 10, 2020 8:33 AM in response to _michaeltorres

See if he can recover the ID/password.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password      


If he is the original owner, have him contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.


     

hi the owner of the ipad forgot his apple id and his password can i ask what will i do with the device?

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