I cannot purchase in app, I got balance in my iTunes account
I cannot purchase in iOS, but I got balance in my account
iPhone 11 Pro Max, iOS 13
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What happens when you try? Error message(s)? More information would help.
If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.
Apple Support schedule phone call
If necessary, try Twitter
https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.