Apple ID Balance
When I try to add funds to my Apple ID balance I get an error message the my purchase could not be completed and to contact iTunes.
iPhone XS Max
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See If you see a message 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856. This link says: "There might be a problem with the payment method that you have on file. When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.”
Try using the Apple recommended support link above first. But, this site is down/not fully functional very often. Use the support options I give below if necessary.
You can use Apple Support Twitter https://twitter.com/AppleSupport There may be a wait of an hour or so.
And, if necessary, go here to contact iTunes worldwide support via text or chat https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading, Tell us how we can help.
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Also, see See If your payment method is declined in the App Store or iTunes Store https://support.apple.com/en-us/HT203005. If you need additional help, use this support link from the document https://support.apple.com/contact or those posted below.
Also, see these reads pertaining to a related error:
Payment method declined in iTunes or the App Store ...
Fix 'Your Payment Method Was Declined' Error In App Store
Why do I keep getting a message that my Apple payment ...
Also, can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient. Sometimes Apple phone support is not available.
or use Apple Support Twitter https://twitter.com/AppleSupport. There may be and hour or so wait.
And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.
