You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: RCBinVA
RCBinVA Author
User level: Level 1
8 points

Apple TV HD randomly loses wifi connection

Why would an Apple TV HD randomly and repeatedly lose WiFi connectivity, while all other WiFi devices in my house are working perfectly? I have done countless reboots and restarts of the Apple TV device and our router but, at best, WiFi reappears in the network setting of Apple TV for a few minutes and then drops out and switches to saying it is connected to Ethernet, but it's not because there is no available Eternet connection near the TV. The router is on a different floor of the house.

Apple TV HD, tvOS 13

Posted on Aug 14, 2020 6:47 PM

Reply
Question marked as Top-ranking reply
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,100 points

Posted on Aug 15, 2020 9:36 AM

Interference can be very local from one place to another, just a few feet apart.

Get help with Wi-Fi networks on your Apple TV - Apple Support

Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support

Interference can come from neighboring networks on overlapping channels. Maybe re-evaluate the optimum channels.

Interference can come from electrical cords and wiring and electrical household appliances. Maybe the fridge and microwave need to move. Maybe your cable management could do with some decluttering.

Interference can come from metal shielding and metal reinforced structures. Maybe the attic and basement would be better off with ethernet, or Wi-Fi repeaters, or a Wi-Fi Mesh setup for those parts of the house.


Also see https://discussions.apple.com/thread/8645672

View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,100 points

Aug 15, 2020 9:36 AM in response to RCBinVA

Interference can be very local from one place to another, just a few feet apart.

Get help with Wi-Fi networks on your Apple TV - Apple Support

Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support

Interference can come from neighboring networks on overlapping channels. Maybe re-evaluate the optimum channels.

Interference can come from electrical cords and wiring and electrical household appliances. Maybe the fridge and microwave need to move. Maybe your cable management could do with some decluttering.

Interference can come from metal shielding and metal reinforced structures. Maybe the attic and basement would be better off with ethernet, or Wi-Fi repeaters, or a Wi-Fi Mesh setup for those parts of the house.


Also see https://discussions.apple.com/thread/8645672

Reply
User profile for user: RCBinVA
RCBinVA Author
User level: Level 1
8 points

Aug 21, 2020 2:26 PM in response to Urquhart1244

Thank you for taking the time to look at my situation. I talked with someone at Apple support and this does appear to be a problem with the Apple TV hardware and not the WiFi signal. All my other WiFi devices operate just fine in the same location. I am taking the hardware in to the Apple Store tomorrow to confirm it is the culprit. Disappointing. I expected better quality and durability from Apple products.

Reply

Apple TV HD randomly loses wifi connection

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up