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I got an email asking for my information with a case #C02-9410698-37689194

I got an email asking for my information with a case #C02-9410698-37689194. It said that my purchase could not go through because the payment was not valid. I have not had any problems with the payment Is this legit??

Posted on Aug 15, 2020 8:41 PM

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Question marked as Top-ranking reply

Posted on Aug 16, 2020 3:33 AM

Do you have such a case? If not, then you received a phishing/scam attempt and, thus, is not legit. From what you say, you have not yet provided any sensitive information to anyone. If I am, correct then that is good. If you did provide sensitive information to someone, then your may need to:


Follow up, for example, with a credit card company, Apple, Social Security, your bank, etc. or to

 

Change your Apple ID password https://support.apple.com/en-us/HT201355 


And, here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071


This information should help you. See the last item listed especially, the per Eric Root one.

 

If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

 

Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679

 

How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226

 

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

 

How to identify scams related to purported apple email notifications—per Eric Root.

 

“Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers. …The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.”

9 replies
Question marked as Top-ranking reply

Aug 16, 2020 3:33 AM in response to rainbrd

Do you have such a case? If not, then you received a phishing/scam attempt and, thus, is not legit. From what you say, you have not yet provided any sensitive information to anyone. If I am, correct then that is good. If you did provide sensitive information to someone, then your may need to:


Follow up, for example, with a credit card company, Apple, Social Security, your bank, etc. or to

 

Change your Apple ID password https://support.apple.com/en-us/HT201355 


And, here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071


This information should help you. See the last item listed especially, the per Eric Root one.

 

If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

 

Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679

 

How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226

 

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

 

How to identify scams related to purported apple email notifications—per Eric Root.

 

“Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers. …The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.”

Sep 30, 2020 6:15 PM in response to freddydafud

Update the card using your device/computer and not a link in the email.


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers . 


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams.   


Identifying legitimate emails from the iTunes Store.     


Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.


reportphishing@apple.com

Oct 27, 2020 1:18 PM in response to rainbrd

This is a scam email. I got multiple email addresses. However, I find it strange that it only target this specific email address that link to the apple ID account. Might be an inside job @ Apple. I try to lock in using a fake email and a fake password and it works. one thing strange is when I try to hover the mouse arrow over the upper selection, I couldn't get in.

Aug 29, 2020 7:43 PM in response to rainbrd

I got the same email and was suspicious and went directly to Apple website . The email said to update my account for this case (#C02-9410698-37689194). I googled it and found this forum. It looks very authentic but the links didn’t work. I did change my payment method on my phone because it was showing a rejection of payment, then thought better of it and changed it back. I can send you the email if you’d like.

Aug 29, 2020 7:52 PM in response to Hutch505

Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.


reportphishing@apple.com

I got an email asking for my information with a case #C02-9410698-37689194

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