You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Morning!
I’m trying to connect my Apple Watch to my iPhone however during the set up process it states that I need to update the software on my phone before I can update the software on my watch.
I updated my software yesterday, now on 13.6.1 however during the set up process it’s still saying I need to update the software on my iPhone. I’m at a loss what to do now.
Thanks
iPhone 11 Pro
If the watchOS is 5 or lower you may be running into a known issue with iOS 13.
Watches with watchOS 5 or lower won’t pair to iPhone with iOS 13 -
The work around is to pair the watch to a phone still running iOS 12. While paired to iOS 12, you should be able to update the watch to the latest version of watchOS. After the update, unpair the watch and you should then be able to pair it to a phone running iOS 13.
ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 5 GPS/cellular, watchOS 6.2.8; iPad Air 2, ipadOS 13.6.1; iPhone 8+, iOS 13.6.1; TV 4th Gen, tvOS 13.4.8; HomePods, audioOS 13.4.8 and Airport Express w/ Airplay 2
If the watchOS is 5 or lower you may be running into a known issue with iOS 13.
Watches with watchOS 5 or lower won’t pair to iPhone with iOS 13 -
The work around is to pair the watch to a phone still running iOS 12. While paired to iOS 12, you should be able to update the watch to the latest version of watchOS. After the update, unpair the watch and you should then be able to pair it to a phone running iOS 13.
ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 5 GPS/cellular, watchOS 6.2.8; iPad Air 2, ipadOS 13.6.1; iPhone 8+, iOS 13.6.1; TV 4th Gen, tvOS 13.4.8; HomePods, audioOS 13.4.8 and Airport Express w/ Airplay 2
Greetings leannamcp,
We understand that you are having some difficulty pairing your Apple Watch to your iPhone, and we'd like to help.
To begin, have you restarted your Apple Watch along with your iPhone since this issue began?
How to restart your Apple Watch
Have you ever used beta software on your Apple Watch previously? Are Wi-Fi and Bluetooth enabled on your iPhone currently? We look forward to hearing back from you.
Cheers.
What version of watchOS is on the Watch?
Is it stating the phone's OS needs to be updated or is it stating the watch's OS needs to be updated?
ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 5 GPS/cellular, watchOS 6.2.8; iPad Air 2, ipadOS 13.6.1; iPhone 8+, iOS 13.6.1; TV 4th Gen, tvOS 13.4.8; HomePods, audioOS 13.4.8 and Airport Express w/ Airplay 2
Hello
not sure which version is on the watch, how do I tell when it’s unpaired?
so when pairing the phone states that the watch needs an update. While checking for updates it states that my phone needs to be updated first. It checks for an update then states that it’s up to date. (Currently has iOS 13.6.1)
if I go back to trying to pair it states the same thing.
thanks
Hello!
thank you for coming back to me.
yes I’ve restarted both since the issue started.
Yes I have Bluetooth and wifi enabled
tbh not used the watch for a couple of years...
thanks!
Brilliant! I’ll try that, thank you so much!
Over 24 hours of updates later and it’s worked!!! Thank you so so much!
Hey there.
How did you manage to get hold to an iPhone running iOS 12?
(running into the same issue)
/Emil
Hello!
Thankfully we had an old iPhone hanging around that had not been updated in a long time.
I hope you find one!
Apple Watch not connecting to iPhone 11 Pro
