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new Magic keyboard for iPad Pro no longer connecting

My new magic keyboard for iPad pro has stopped connecting to brand new iPad Pro. No keys or gestures work. Has anyone else experienced this? It is quite frustrating for such an expensive device.


iPad Pro, iPadOS 13

Posted on Aug 22, 2020 2:49 PM

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Question marked as Top-ranking reply

Posted on Aug 22, 2020 3:25 PM

I haven't see other's say they've had this happen. I haven't had it happen.


Is your iPad updated to the very latest iPadOS 13.6.1?

Have you removed the iPad from the keyboard and put it back on?

Have you tried to clean the three charging spots on the back of the iPad and Magic Keyboard?


If none of that helps, try a Forced Restart, by:


Press and quickly release volume up button

Then press and quickly release volume down button

Then press and keep holding the power button (keep holding past the swipe to power off) until the Apple Logo appears, then let go. Once you sign back into your iPad, see if the Keyboard works.

1 reply
Question marked as Top-ranking reply

Aug 22, 2020 3:25 PM in response to DPsc1

I haven't see other's say they've had this happen. I haven't had it happen.


Is your iPad updated to the very latest iPadOS 13.6.1?

Have you removed the iPad from the keyboard and put it back on?

Have you tried to clean the three charging spots on the back of the iPad and Magic Keyboard?


If none of that helps, try a Forced Restart, by:


Press and quickly release volume up button

Then press and quickly release volume down button

Then press and keep holding the power button (keep holding past the swipe to power off) until the Apple Logo appears, then let go. Once you sign back into your iPad, see if the Keyboard works.

new Magic keyboard for iPad Pro no longer connecting

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