You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

shriyansu Author

Level 1

4 points

I have a new iPhone. I need to back up my data and exchange the phone. I am facing problem while try to erase the data after back up.

J want to transfer data from old to new iPhone.

iPhone 6, iOS 12

Posted on Aug 30, 2020 10:26 PM

Top-ranking reply

Axel Foley

Level 10

150,126 points

Posted on Aug 30, 2020 10:38 PM

Once you have completed the backup then erase the data on your iPhone right from the iPhone as shown below-

Open Settings ➔ General ➔ Reset ➔ Erase All Contents & Settings - This will erase everything your iPhone and reset it to factory settings.

Axel F.

View in context

I have a new iPhone. I need to back up my data and exchange the phone. I am facing problem while try to erase the data after back up.

Similar questions