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jikita Author

Level 1

4 points

Apple Music

im struggling to connect to Apple Music. Why might be the problem? I’ve tried restarting my phone, switch airplane mode on and off. Subscription is active too.

Posted on Sep 1, 2020 11:27 AM

Top-ranking reply

chris_g1

Community Specialist

Posted on Sep 2, 2020 11:26 AM

Hi jikita,

Thank you for using Apple Support Communities.

We see that you are having an issue with Apple Music not working. You can't connect on your iPhone. We want to help. Restarting is a good first step. Since that didn't help, is your iPhone updated? If not, you can update. It’s a good idea to back up your iPhone before updating.

Here’s How to back up your iPhone, iPad, and iPod touch - Apple Support

Here’s how to: Update your iPhone, iPad, or iPod touch - Apple Support

If updating doesn't help, try to connect to another Wi-Fi network and attempt again.

Hope that helps. Reach back out with any questions.

Best Regards.

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Apple Music

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