You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Trackpad not working when opening my MacBook Air (not turned off)

I recently bought a MacBook Air and have been regularly having the problem that the trackpad doesn't work and thus the laptop is unusable for a short time after opening the laptop (when it hasn't been shut down). This is really annoying and can take up to about a minute or so until it seems to resume functioning. I try a lot of things but nothing seems to work.


Does anyone have any ideas how to solve this problem?

Posted on Sep 2, 2020 12:26 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 2, 2020 12:47 PM

It is under warranty. You may be able to exchange it or replace it within 14-days from the date of purchase. Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Mac Repair - Official Apple Support.
  2. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  3. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
  4. Primary support help at Contact Support.
  5. To contact product and tech support: Contacting Apple for support and service including international calling numbers.


About the Standard Warranty:


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]


1 reply
Question marked as Top-ranking reply

Sep 2, 2020 12:47 PM in response to kateguido

It is under warranty. You may be able to exchange it or replace it within 14-days from the date of purchase. Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Mac Repair - Official Apple Support.
  2. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  3. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
  4. Primary support help at Contact Support.
  5. To contact product and tech support: Contacting Apple for support and service including international calling numbers.


About the Standard Warranty:


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]


Trackpad not working when opening my MacBook Air (not turned off)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.