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icloud hack September 5th 2020

I just received several phone calls saying that my icloud account has been hacked. How do I know this is true?

Posted on Sep 5, 2020 11:17 AM

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Question marked as Top-ranking reply

Posted on Sep 5, 2020 11:21 AM

Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to ignore the calls or hang up on them, repeatedly if needed. 


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

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Question marked as Top-ranking reply

Sep 5, 2020 11:21 AM in response to gaylefrombexley

Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to ignore the calls or hang up on them, repeatedly if needed. 


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Sep 5, 2020 11:35 AM in response to gaylefrombexley

gaylefrombexley wrote:
but they give an apple employee id etc (which I didn't look up).. If our apple id account has been hacked, how would apple let us know?

You don't have to look up an "apple employee id." The call is not from Apple.


Apple will not inform you directly that your account is compromised. You will find out when you attempt to login, and the attempt fails.


If you provided any information, please review: If you think your Apple ID has been compromised - Apple Support

icloud hack September 5th 2020

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