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Hi,
It is happening often and can't figure out how why. MacBook (13" 2018) running Catalina (10.15.6) out of the blue shuts down while in use. The image below appears after it shuts down. Also this link provides the the details of the Problem Report that appears after re-starting the computer.
Any suggestion as to what's going on?
Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.
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Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem.
If your Mac spontaneously restarts or displays a ... - Apple Support
https://support.apple.com/en-us/HT200553
Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.
—————————————————————————————————————
Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem.
If your Mac spontaneously restarts or displays a ... - Apple Support
https://support.apple.com/en-us/HT200553
Your panic report shows paloalto networks kernel extensions loaded. That appears to be anti-virus software.
Apple is not holding out on you. The best possible protection is already built into your Mac, and adding third-party software that claims to speed up, clean up, optimize, or keep you safe from malware is nonsense. It wastes your computer resources then causes kernel panics "to protect you".
@Grant Bennet-Adler. Yes, Palo Alto is installed by my employer. It has been working fine for a year or so I've had the laptop. The shut downs starting to happens a month or so ago. I don't have any third party apps installed for speed up, optimization or additional antivirus.
I don't dispute that Palo Alto is working fine. The job done by third-party anti-virus software is to find "suspicious" patterns in files and stop them from infecting your Mac. Since they can't spontaneously infect your Mac unless you provide your Admin password, the patterns they find are moot.
But the kernel panics they cause when they find "suspicious" patterns are real.
That kernel panic was a Page fault, a reference to addresses not owned by the task making the reference. In occurred in launchd, the always-running process responsible for starting up every task running on MacOS. The extensions present at the scene of the crime were Apple File System and core crypto extensions.
the third-party extensions loaded are PaloAlto.
Unless you have other panic reports that says otherwise, this is being caused by PaloAlto.
@leroydouglas, Thanks, I'll take a look at the link.
Thanks Grant. I'll take it to my IT department and see what they have to say.
MacBook keeps shutting down
