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Level 1

4 points

hi i’m trying to download a app but it says app store and itunes disabled what do i do?

what do you do when it says that your app store and itunes are disabled?

iPhone 11, iOS 13

Posted on Sep 11, 2020 6:31 PM

Top-ranking reply

Level 5

5,651 points

Posted on Sep 11, 2020 6:32 PM

Hello,

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.
When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.

Drake

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