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Face ID not working

Hi!


My Face ID stopped recognizing my face. So I reset the Face ID to set up a new one. It keeps asking to move higher, move lower. Can’t get it to work. I have updated my software, turned phone off, tried again and still it doesn’t work.


Any advice is appreciated. I have the XR.

iPhone XR

Posted on Sep 15, 2020 11:45 AM

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Question marked as Top-ranking reply

Posted on Sep 15, 2020 11:49 AM

Check this link...

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

4 replies

Face ID not working

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