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BebeApryl Author

Level 1

4 points

How to fix unexpected shutdown on my phone?

How to fix my phone?problem is unexpected shutdown

iPhone 6, iOS 12

Posted on Sep 15, 2020 5:01 PM

Top-ranking reply

Lawrence Finch

Level 10

212,540 points

Posted on Sep 15, 2020 5:09 PM

See this Apple support article—>If your iPhone, iPad or iPod touch won't turn on or is frozen – Apple Support

After it starts go to Settings/General/iPhone storage. If it has less than 1 GB free that may be the cause of the problem.

Also check Settings/Battery - Battery Health. If it is below 80% or displays a message saying the battery is not working well the battery needs to be replaced, and it can also cause this problem. Apple will replace the battery for $49.

If this is a recurring problem and is neither of the above your phone may have a hardware problem. A phone that old probably isn’t worth repairing.

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How to fix unexpected shutdown on my phone?

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