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User profile for user: user-icloud228
user-icloud228 Author
User level: Level 1
8 points

Unable to connect to iCloud on MacBook Pro - no error messages, just being reprompted to enter credentials

My MacBook Pro is early 2011 model running on Sierra 10.12.6. When I select iCloud under System Preferences and enter my username and password, the wheel keeps spinning until the prompt reappears asking to enter credentials again with empty username and password boxes.

iCloud used to work before and I was able to synch my docs and desktop on iCloud, now I am unable to access any of it.


To solve the problem I tried deleting the following but it didn't help:


  1. Library/Preferences/com.apple.systempreferences.plist
  2. Contents under Library/Application Support/iCloud/Accounts
  3. Contents under Library/Keychains


Any help will be much appreciated.

MacBook Pro 13″, macOS 10.12

Posted on Sep 15, 2020 10:19 PM

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User profile for user: tygb
tygb
User level: Level 9
64,690 points

Posted on Sep 17, 2020 9:44 AM

you can then do an archive installation https://support.apple.com/en-in/guide/mac-help/mchlp1599/mac

Yes erasing the hard drive will completely erase all the previous files , regarding iCloud if all applications are synced https://support.apple.com/en-in/guide/mac-help/mh36834/mac

Also iCloud Drive and desktops and documents box are checked they will again sync when same Apple ID and password is again signed after fresh insulation , if files are corrupted in the latest Mac if you use time machine to back up the same data will again be installed and possibility is that again Mac can be corrupted .

Better do a clean installation .

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User profile for user: tygb
tygb
User level: Level 9
64,690 points

Sep 17, 2020 9:44 AM in response to user-icloud228

you can then do an archive installation https://support.apple.com/en-in/guide/mac-help/mchlp1599/mac

Yes erasing the hard drive will completely erase all the previous files , regarding iCloud if all applications are synced https://support.apple.com/en-in/guide/mac-help/mh36834/mac

Also iCloud Drive and desktops and documents box are checked they will again sync when same Apple ID and password is again signed after fresh insulation , if files are corrupted in the latest Mac if you use time machine to back up the same data will again be installed and possibility is that again Mac can be corrupted .

Better do a clean installation .

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Unable to connect to iCloud on MacBook Pro - no error messages, just being reprompted to enter credentials

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