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Can't log into apple id on Mac

i am unable to log into my apple id on my mac, and everytime that i try, I put in my email and password and it just loads forever then says an unknown error occurs. please help


MacBook, macOS 10.15

Posted on Sep 17, 2020 5:18 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 17, 2020 6:16 PM

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode. 


Isolating an issue by using another user account   


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com



4 replies
Question marked as Top-ranking reply

Sep 17, 2020 6:16 PM in response to cadams2188

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode. 


Isolating an issue by using another user account   


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com



Sep 18, 2020 11:42 AM in response to cadams2188

Try disabling/uninstalling the Adguard software to include the Safari extension. Also try disabling/uninstalling the karabiner software.


If the above doesn't work, since it didn't work in another account of the Safe Mode, you may need to reinstall the OS. Do a backup, preferable 2 separate ones on 2 drives. Boot to the Recovery Volume (command - R on a restart). Run Disk Utility and select First Aid. Then re-install the OS.


Reinstall from macOS Recovery.    


OS X Recovery.    

Can't log into apple id on Mac

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