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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Just had this MacBook's screen replaced by Apple because of the anti-glare issue - but then they said the keyboard connector "wasn't in properly" and it was a $460 repair so I told them no.
MacBook works completely fine but after this happened, the keyboard is unresponsive and the trackpad will click but not move the cursor.
Can't do SMC/NVRAM/PRAM resets since the keyboard doesn't work.
Any suggestions, anyone?
So I tell them that they messed with my flex cables during disassembly and they'll help?
I already prefaced to the lady I talked to that I had no issues whatsoever with it before I mailed it in so do you have a recommendation on who exactly to talk to?
Usually you'd have a case number or incident, on record. In reference to an
earlier visit and repair order, that number should allow access to an issue
and also revisit the item. These official repairs (done at Apple or authorized
service provider or Apple repair depot) and their issues can be escalated.
Find number for higher authority and call Apple service (if it was Apple?)
and ask for another service supplier, if more than one exists in your area.
An escalation when a disagreement exists, can be useful to resolve an issue.
Problem in hardware in macbooks with this symptom, often is with
'top-case.' Or, associated parts of those mostly sealed assemblies.
Most who reply to these voluntary help forums are not employed by Apple;
nor do most see any compensation. There's nothing special that I've seen.
We're mostly just product users, who find some spare time to try & help.
And since May 2003, I've tried. Nothing easy, here in any of those years.
Good luck & happy computing!🌻⛵️
I recommend contacting Apple Support for diagnosis under your 90 day guarantee.
All repairs have a 90 day guarantee.
Not sure what you mean by "90 day guarantee," I called them and they hung up on me then didn't call again.
2015 MacBook (Retina) 12" - keyboard and trackpad are now non functional.
