You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My MacBook Pro is frozen . I can’t move the cursor. What can I do. Your article didn’t help

My MacBook Pro is frozen. I can’t move the cursor.

MacBook Pro 13″, macOS 10.15

Posted on Sep 20, 2020 5:20 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 20, 2020 5:41 AM

Hard reboot : Press and hold the power button / Touch ID sensor for ~10 s, until your Mac powers off. Wait a few seconds then press the same button briefly to power back up.

2 replies

My MacBook Pro is frozen . I can’t move the cursor. What can I do. Your article didn’t help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.