You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: LPGB-ABM
LPGB-ABM Author
User level: Level 1
14 points

Unable to manually add device serial numbers in Apple Business Manager since iOS 14 released

We have a mixture of DEP and non-DEP devices split across two different MDM servers, as we are migrating to Intune. All the DEP devices have been migrated to Intune MDM. We now need to move the non-DEP devices to Intune, but cannot manually add the serial numbers into DEP, as the option is no longer available.

I can confirm that the new licences for IOS 14 (released on 16.09.2020) have been agreed to in our ABM, but not until 21.09.2020.

Would this time delay have removed the option to add device serial numbers , even though it has been agreed to?

How do I get 'Device Assignments' reactivated in my ABM to add device serial numbers manually?

Mac mini, macOS 10.15

Posted on Sep 25, 2020 3:16 AM

Reply
Question marked as Top-ranking reply
User profile for user: celliott147
celliott147
User level: Level 6
12,254 points

Posted on Sep 25, 2020 1:32 PM

There are only 2 officially supported methods for adding a device to Apple Business Manager/Apple School Manager. Option one is the Device Enrollment Program, where you get a reseller's ID and give them yours to sync things. This is automatic. Option 2 is only for iOS/iPadOS/tvOS devices. This option uses Apple Configurator 2.


https://support.apple.com/lt-lt/guide/apple-business-manager/apd200a54d59/web

View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: celliott147
celliott147
User level: Level 6
12,254 points

Sep 25, 2020 1:32 PM in response to LPGB-ABM

There are only 2 officially supported methods for adding a device to Apple Business Manager/Apple School Manager. Option one is the Device Enrollment Program, where you get a reseller's ID and give them yours to sync things. This is automatic. Option 2 is only for iOS/iPadOS/tvOS devices. This option uses Apple Configurator 2.


https://support.apple.com/lt-lt/guide/apple-business-manager/apd200a54d59/web

Reply

Unable to manually add device serial numbers in Apple Business Manager since iOS 14 released

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up