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My MacBook Pro will randomly disconnect all Bluetooth devices (Magic Keyboard, Magic Mouse, AirPods Pro) and then re-connect them again after a few seconds.
I've already reset the Bluetooth module on my MBP but the problem persists. Any suggestions?
Thanks for getting back to us Aventine,
Are you currently connected to a 2.4Ghz Wi-Fi network? If so, are you able to connect to a 5Ghz network? Bluetooth uses 2.4, so we want to rule out interference.
Also, after that, we'd like to have you temporarily turn off Wi-Fi entirely. Here are the steps: Manage the Wi-Fi connection on your Mac - Apple Support
Test out the Bluetooth connection with that turned off and let us know what happens.
Cheers!
Thanks for getting back to us Aventine,
Are you currently connected to a 2.4Ghz Wi-Fi network? If so, are you able to connect to a 5Ghz network? Bluetooth uses 2.4, so we want to rule out interference.
Also, after that, we'd like to have you temporarily turn off Wi-Fi entirely. Here are the steps: Manage the Wi-Fi connection on your Mac - Apple Support
Test out the Bluetooth connection with that turned off and let us know what happens.
Cheers!
Hello Aventine,
We see that you're having some trouble with your Bluetooth-based accessories disconnecting from your Mac. Could you let us know what macOS version you have installed? It's under the Apple menu > About This Mac. Also, we recommend reviewing the following articles and troubleshooting steps:
Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support
How to reset the SMC of your Mac - Apple Support
Reset NVRAM or PRAM on your Mac - Apple Support
We look forward to hearing back from you!
Hello Aventine,
Interference in locations is always a possibility, so it's worth narrowing down if this is location specific. The bottom of the article "Resolve Wi-Fi and Bluetooth issues caused by wireless interference" outlines some situational and material based sources of interference.
If it persists in a wide array of places, then we'd recommend that you Contact Apple Support so they can look into this further with you.
Thanks for using Apple Support Communities!
Hi chuck_3rd,
I'm running macOS 10.15.6 (19G2021).
I get the same problems in two different locations within my home and only with my MacBook Pro. The iMac (that used to sit in the MacBook Pro's present location) has always worked fine with its Magic Mouse and Keyboard.
Thank you, this worked!
A quick check on my router implies that the MBP had always been on the 5Ghz network, but turning Wi-Fi off seemed to solves the issue.
This is a conundrum though: I can connect via cable, but could this issue be isolated only to this particular spot in my home? I'd like to be able to use Wi-Fi in other spots as well.
Bluetooth randomly disconnects from all devices
